1. Introduction
We would like to use the information below to provide you "data subject" with an overview of our processing of your personal data and your rights under data protection law. It is generally possible to use our website without entering personal data. However, if you wish to make use of special services offered by our company through our website, it may be necessary to process personal data. If it is necessary to process personal data and there is no legal basis for such processing, we will generally obtain your consent.
Personal data, such as your name, address or email address, is always processed in accordance with the EU General Data Protection Regulation (GDPR) and in accordance with the country-specific data protection regulations applicable to the "KL-Versicherungsservice GmbH". The aim of this Privacy Notice is to inform you about the scope and purpose of the personal data we collect, use and process.
As the data controller, we have implemented numerous technical and organizational measures to ensure the most complete possible protection of the personal data processed via this website. Nevertheless, Internet-based data transmissions can in principle have security gaps so that absolute protection cannot be guaranteed. For this reason, you are free to submit personal data on alternative ways, such as by phone or by post to us.
2. Data controller
The data controller, as defined by the GDPR, is:
KL-Versicherungsservice GmbH
Dürener Straße 98, 50931 Köln
Germany
Phone: +49 221 98 88 62 08
Email: kontakt@kl-versicherungsservice.de
Data controller’s representative: Mirja Lundehn + Armin Kremer
3. Data protection officer
You can reach the data protection officer as follows:
Dipl.-Kfm. Guido Babinsky
Email: datenschutz@kl-versicherungsservice.de
You may contact our data protection officer directly at any time if you have any questions or suggestions regarding data protection.
4. Definitions
This Privacy Notice is based on the terminology used by the European legislature and legislature in the adoption of the General Data Protection Regulation (GDPR). Our privacy policy should be easy to read and understand, both for the public and for our customers and business partners. To ensure this, we would like to explain in advance the terminology used. Among other things, we use the following terms in this privacy policy.
We use the following terms in this Privacy Notice, among others:
1. Personal data
Personal data means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
2. Data subject
A data subject is any identified or identifiable natural person whose personal data is processed by the data controller (our company).
3. Processing
Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
4. Restriction to processing
Restriction to processing means marking stored personal data with the aim of limiting its processing in future.
5. Profiling
Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements.
6. Pseudonymization
Pseudonymization is the processing of personal data in such a way that the data can no longer be assigned to a specific data subject without additional information being provided, given that such additional information is kept separate and subject to appropriate technical and organizational measures that ensure that personal data cannot be attributed to an identified or identifiable natural person.
7. Data processor
The processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
8. Recipient
Recipient means a natural or legal person, public authority, agency or another body, to which the personal data is disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients.
9. Third parties
Third party means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorized to process personal data.
10. Consent
Consent is any freely given, specific, informed and unambiguous indication of the data subjects wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.
5. Legal basis for processing
Article 6 Paragraph 1(a) GDPR serves as our company’s legal basis for processing operations in which we obtain consent for a specific processing purpose.
If the processing of personal data is necessary for the performance of a contract to which you are a party, as is the case, for example, with processing operations that are necessary for the delivery of goods or the provision of other services or consideration, processing is based on Article 6 Paragraph 1(b) GDPR. The same applies to those processing operations required to carry out pre-contractual measures, such as in cases of queries regarding our products or services.
If our company is subject to a legal obligation requiring the processing of personal data, such as for the fulfilment of tax obligations, processing is based on Article 6 Paragraph 1(c) GDPR.
In rare cases, processing of personal data may be necessary to protect the vital interests of the data subject or of another natural person. This would be the case, for example, if someone visiting our business were to be injured and their name, age, health insurance data or other vital information needed to be disclosed to a doctor, hospital or other third party. Processing would then be based on Article 6 Paragraph 1(d) GDPR.
Finally, processing operations could be based on Article 6 Paragraph 1(f) GDPR. Processing operations not based on any of the above-mentioned legal bases may be carried out on the basis of Article 6 Paragraph 1(f) GDPR if processing is necessary to safeguard the legitimate interests of our company or those of a third party, provided the interests and fundamental rights and freedoms of the data subject do not take precedence. We are permitted to engage in such processing operations in particular because they have been specifically mentioned in European law. In this respect, the legislature took the view that a legitimate interest could be assumed if you are a customer of our company (Recital 47 Sentence 2 GDPR).
6. Technology
6.1 SSL/TLS encryption
This site uses SSL or TLS encryption to ensure the security of data processing and to protect the transmission of confidential content, such as orders, login details or contact requests that you send to us as the website operator. You can recognize an encrypted connection by your browsers address bar reading "https://" instead of "http://" and the lock symbol in the browser bar.
We use this technology to protect your transmitted data.
6.2 Data collection when visiting the website
If you only use our website for informational purposes, e.g. if you do not register or otherwise provide us with information, we only collect the data your browser sends our server (in what is known as "server log files"). Our website collects a range of general data and information each time you access a website or an automated system. This general data and information are stored in the server’s log files. It may be collected
1. the types and versions used,
2. the operating system used by the accessing system,
3. the website from which an accessing system accesses our website (called a referrer),
4. the sub-pages accessed via an accessing system on our website,
5. the date and time the website is accessed,
6. a truncated internet protocol address (anonymized IP address) and
7. the accessing system's internet service provider.
No conclusions are drawn about you when using this general data and information. Instead, this information is needed
1. to properly deliver our website content,
2. to optimize the content of our website as well as to advertise it,
3. to ensure the continued functioning of our IT systems and our websites technology
4. as well as to provide the information necessary for law enforcement authorities to prosecute in the event of a cyber attack.
This collected data and information is therefore statistically analyzed and further analyzed by us with the aim of increasing data protection and data security within our company to ultimately ensure an optimum level of protection for the personal data being processed by us. The anonymous data from the server log files is stored separately from all personal data provided by a data subject.
The legal basis for data processing is Article 6 Paragraph 1 Sentence 1(f) GDPR. Our legitimate interest is based on the purposes listed above for the collection of data.
6.3 CloudFront (Content Delivery Network)
For the worldwide provision of the website, we use the content delivery network (CDN) CloudFront.
This is a service of Amazon Web Services Inc., 410 Terry Avenue North, Seattle, WA 98109-5210, hereinafter “AWS”. It makes duplicates of data from a website available on various AWS servers distributed around the world.
These servers located in non-EU countries are only accessed if this website is accessed from a network in a non-EU country.
If you visit the website from an Internet access from Germany or the EU, the website is loaded from our servers in Germany / the EU. Only if you visit the website from outside the EU will the website be provided by a nearest server outside the EU.
This allows us to achieve a faster loading time of the website, greater reliability and increased protection against data loss. Some of the images and files embedded on this website are then loaded from the CloudFront CDN when the page is accessed.
This retrieval provides information about your use of our website (such as Your IP address) to Amazon servers in other EU countries and stored there as long as it is necessary for the purposes described. This happens as soon as you enter our website. The use of Amazon Web Services and the Amazon CDN CloudFront is in the interest of a higher reliability of the website, increased protection against data loss and a better loading speed of this website.
This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.
You have the right to object to processing. Whether the objection is successful must be determined within the framework of a balancing of interests.
AWS has implemented compliance measures for international data transfers. These apply to all worldwide activities where AWS processes personal data of individuals in the EU. These measures are based on the EU Standard Contractual Clauses (SCCs).
To learn more about Amazon Web Services' privacy practices, visit:>/p>
https://d1.awsstatic.com/legal/privacypolicy/AWS_Privacy_Notice__German_Translation.pdf.
7. Cookies
7.1 General information about cookies
We use cookies on our website. Cookies are small files that are automatically created by your browser and stored on your IT system (laptop, tablet, smartphone, etc.) when you visit our website.
Information generated from the specific device used is stored in cookies. This does not mean, however, that we will gain immediate knowledge of your identity.
The use of cookies helps us make it more convenient for you to use our website. For example, we use session cookies to detect whether you have already visited individual pages on our website. These are erased automatically when you leave our website.
We also use temporary cookies to optimize user-friendliness. These cookies are stored on your device for a specific period of time. If you return to our website to use our services, cookies allow us to automatically recognize that you have visited our website previously and remember the inputs and settings you have made so that you do not have to enter them again.
We also use cookies to statistically record the use of our website and analyze it for the purpose of optimizing our services. These cookies allow us to automatically recognize that you have already visited our website when you visit our website again. These cookies are automatically erased after a defined period of time.
7.2 Legal basis for the use of cookies
The data processed by cookies, which are required for the proper functioning of the website, are to safeguard our legitimate interests pursuant to Article 6 Paragraph 1 Sentence 1(f) GDPR.
For all other cookies you have given your consent to this through our opt-in cookie banner in accordance with Article 6 Paragraph 1(a) GDPR.
8. Contents of our website
8.1 Data processing when opening a customer account and for contract execution
Pursuant to Article 6 Paragraph 1(b) GDPR, personal data is collected and processed if you provide it to us for the execution of a contract or when opening a customer account. The data collected is shown in each input form. You may erase your customer account at any time by sending a message to the data controllers address as stated above. We store and use the data you provide to execute contracts. After complete execution of the contract or erasure of your customer account, your data will be blocked, taking into account tax and commercial retention periods, and erased once these periods have expired unless you have expressly consented to the further use of your data or we are legally permitted to further use your data, about which we will inform you below.
8.2 Contact/contact form
Personal data is collected when you contact us (e.g. using our contact form or by email). If you use a contact form to get in touch with us, the contact form you use will indicate the data being collected. This data is stored and used exclusively for the purpose of responding to your query or establishing contact and the associated technical administration. The legal basis for data processing is our legitimate interest in responding to your request pursuant to Article 6 Paragraph 1(f)f GDPR. If the aim of you contacting us is to conclude a contract, processing is also legally based on Article 6 Paragraph 1(b) GDPR. Your data will be erased once we have finished processing your query. This is the case when it can be inferred from the circumstances that the relevant facts have been clarified in a conclusive manner and there are no statutory retention obligations in place that prevent its erasure.
9. Newsletters
9.1 Newsletter for regular customers
If you have provided us with your email address when purchasing goods or services, we reserve the right to send you regular emails with offers on products or services from our collection similar to those you have already purchased. We do not require your specific consent for such purposes as per article 7, paragraph 3 of the UWG (Unfair Competition Act). The sole basis for the data processing is our legitimate interest in personalized direct marketing in line with article 6, paragraph 1 lit. f GDPR. We will not send you any emails should you expressly object to the use of your email address for that purpose. You are entitled to object to the use of your email address for the aforementioned purpose at any time with immediate effect by notifying the data controllers listed in the opening of this statement. By taking this action, you will incur submission fees only in line with basic rates. After receipt of your objection, your email address will immediately be removed for marketing purposes.
10. Our activities in social networks
To allow us to communicate with you on social networks and inform you about our services, we run our own pages on these social networks. If you visit one of our social media pages, we and the provider of the social media network are joint controllers (Art. 26 GDPR) regarding to the processing operations triggered thereby, which concern personal data.
We are not the original provider of these pages, but only use them within the scope of the options offered to us by the respective providers
We would therefore like to point out as a precautionary measure that your data may also be processed outside of the European Union or the European Economic Area. Use of these networks may therefore involve data protection risks for you since the protection of your rights may be difficult, e.g. your rights to information, erasure, objection, etc. Processing on social networks frequently takes place directly for advertising purposes or for the analysis of user behavior by network providers, and we have no control over this. If the provider creates user profiles, cookies are often used, or user behavior may be assigned directly to your own member profile on the respective social network (if you are logged in).
The processing operations of personal data described are carried out in accordance with Article 6 Paragraph 1(f) GDPR on the basis of our legitimate interests and the legitimate interests of the respective provider in order to communicate with you in a timely manner or to inform you about our services. If you have to grant your consent to the respective providers to process your data as a user, the legal basis for this processing is Article 6 Paragraph 1(a) GDPR in conjunction with Article 7 GDPR.
Since we have no access to these providers? databases, we would like to point out that you would be best placed to exercise your rights (e.g. to information, rectification, erasure, etc.) directly with the respective provider. More information on the processing of your data on social networks and your options for exercising your right to object or your right of revocation (opt out) is listed below for each of the social network providers we use:
10.1 Facebook
(Jointly) Data controller responsible for data processing in Europe:
Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland
Privacy Notice (Data Policy):
https://www.facebook.com/about/privacy
Opt-out and advertising settings:
https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen
https://facebook.com/about/privacy/
10.2 LinkedIn
(Jointly) Data controller responsible for data processing in Europe:
LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland
Privacy Notice:
https://www.linkedin.com/legal/privacy-policy
Opt-out and advertising settings:
https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out
10.3 Twitter
(Jointly) Data controller responsible for data processing in Europe:
Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland
Privacy Notice:
https://twitter.com/en/privacy
Information about your data:
https://twitter.com/settings/your_twitter_data
Opt-out and advertising settings:
https://twitter.com/personalization
10.4 YouTube
(Jointly) Controller responsible for data processing in Europe:
Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Privacy Notice:
https://policies.google.com/privacy
Opt-out and advertising settings:
https://adssettings.google.com/authenticated
11. Social media plugins
11.1 Facebook plugin
We have integrated Facebook components on this website. Facebook is a social network.
A social network is a web-based social meeting place, an online community that usually enables users to communicate with each other and interact in virtual space. A social network can serve as a platform to exchange opinions and experiences or enables the online community to provide personal or company-related information. Facebook enables users of the social network to create private profiles, upload photos and network via friend requests, among other things.
Facebook is operated by Facebook, Inc., 1 Hacker Way, Menlo Park, CA 94025, USA. If a data subject lives outside the US or Canada, the data controller for processing personal data is Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.
Each time a visitor opens an individual page of the website run by us and on which a Facebook component (Facebook plugin) is integrated, the Facebook component in question will trigger the browser on your IT system to download a representation of the corresponding Facebook component from Facebook. A complete overview of all Facebook plug-ins can be found at https://developers.facebook.com/docs/plugins/. As part of this technical process, Facebook will receive information about the specific sub-page of our website you visit.
If you are logged in to Facebook at the same time, Facebook will recognize which specific page you are visiting each time you access our website and for the entire duration of your stay on our website. This information is collected by the Facebook component and attributed to the respective Facebook account by Facebook. If you click on one of the Facebook buttons integrated on our website, for example the "Like" button, or make a comment, Facebook assigns this information to your personal Facebook user account and stores this personal data.
Through the Facebook component, Facebook receives information that you have visited our website whenever you are logged in to Facebook at the same time as accessing our website, regardless of whether you click on the Facebook component or not. If you do not want this information transferred to Facebook, you can prevent this by logging out of your Facebook account before visiting our website.
Facebook's privacy policy, which is available at https://facebook.com/about/privacy/, provides information about the collection, processing and use of personal data by Facebook. It also explains which settings Facebook offers to protect your privacy. In addition, various applications are available that make it possible to suppress data transmission to Facebook. You can use these kinds of applications to suppress data transmission to Facebook.
11.2 Twitter plugin
We have integrated Twitter components on this website. Twitter is a multilingual, publicly accessible microblogging service on which users can publish and distribute tweets, e.g. short messages limited to 140 characters. These short messages can be accessed by anyone, including people who are not registered on Twitter. Tweets are also displayed to each users followers. Followers are other Twitter users who follow a user's tweets. In addition, Twitter enables users to address a wide audience using hashtags, links or retweets.
Twitter is operated by Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA.
Each time a visitor opens an individual page of the website run by us and on which a Twitter component (Twitter button) is integrated, the Twitter component in question will trigger the browser on your IT system to download a depiction of the corresponding Twitter component from Twitter. Further information on Twitter buttons can be found at https://about.twitter.com/resources/buttons. As part of this technical process, Twitter will receive information about the specific sub-page of our website you visit. The purpose of integrating the Twitter component is to enable our users to redistribute the content of this website, to make this website known in the digital world and to increase our visitor numbers.
If you are logged in to Twitter at the same time, Twitter will recognize which specific page you are visiting each time you access our website and for the entire duration of your stay on our website. This information is collected by the Twitter component and allocated to your Twitter account by Twitter. If you click on one of the Twitter buttons integrated on our website, the data and information transmitted will be assigned to your personal Twitter user account and stored and processed by Twitter.
Through the Twitter component, Twitter receives information that you are visiting our website whenever you are logged in to Twitter at the same time as accessing our website, regardless of whether you click on the Twitter component or not. If you do not want this information transferred to Twitter, you can prevent this by logging out of your Twitter account before visiting our website.
Tumblr's current privacy policy is available at https://twitter.com/en/privacy?lang=en.
11.3 YouTube plugin
We have integrated YouTube components on this website. YouTube is an online video portal that allows video publishers to freely place video clips and allows other to view, rate and comment on videos free of charge. YouTube allows the publication of all types of videos. Both full film and television broadcasts as well as music videos, trailers and user-generated videos are available via the online portal.
YouTube is operated by YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. YouTube, LLC is a subsidiary of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
Each time a visitor opens an individual page of the website run by us and on which a YouTube component (YouTube plugin) is integrated, the YouTube component in question will trigger the browser on your IT system to download a representation of the corresponding YouTube component from YouTube. Additional information on YouTube can be found at https://www.youtube.com/yt/about/. As part of this technical process, YouTube and Google will receive information about the specific sub-page of our website you visit.
If you are logged onto YouTube at the same time as you visit our website, YouTube identifies the specific sub-page of our website your visit when a sub-page containing a YouTube plugin is accessed. This information is collected through YouTube and Google and assigned to your YouTube account.
Through the YouTube component, YouTube and Google receive information that you have visited our website whenever you are logged in to YouTube at the same time as accessing our website, regardless of whether you click on a YouTube video or not. If you do not want this information transferred to YouTube and Google, you can prevent this by logging out of your YouTube account before visiting our website.
The use of YouTube is in the interests of simple, convenient use of our website. This constitutes a legitimate interest as defined by Article 6 Paragraph 1(f) GDPR.
YouTube's privacy policy, available at https://www.google.com/intl/gb/policies/privacy/, provides information on the collection, processing and use of personal data by YouTube and Google.
12. Web analytics
12.1 Facebook Pixel (custom audience)
This website uses "Facebook Pixel" by Facebook, Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook"). If explicit consent is given, it may be used to track the behavior of users after they have seen or clicked on a Facebook ad. This process is used to analyze the effectiveness of Facebook advertisements for statistical and market research purposes and can help to optimize future advertising measures.
The data collected is anonymous for us and does not give us any information about the identity of the user. However, the data is stored and processed by Facebook, which means that it is possible to connect the respective user profile. Furthermore, Facebook may use the data for its own advertising purposes in accordance with the Facebook Data Policy (https://www.facebook.com/about/privacy/). You can enable Facebook and its affiliates to operate ads on and off Facebook. A cookie may also be stored on your computer for these purposes. These processing operations only take place if express consent is granted in accordance with Article 6 Paragraph 1(a) GDPR.
Consent to the use of Facebook Pixel may only be given by users who are older than 13 years of age. If you are under the age stated above, please ask your parent or guardian for permission.
To deactivate the use of cookies on your IT system, you can adjust your browsers settings so that cookies can no longer be stored on your IT system in future or so that cookies that have already been stored are erased. However, disabling all cookies may mean you may no longer have access to certain functions on our website. You may also disable the use of cookies by third parties such as Facebook on the Digital Advertising Alliance website below: https://www.aboutads.info/choices/
In addition, you can disable cookies for distance measurement and advertising purposes on the following websites:
1. http://optout.networkadvertising.org/
2. http://www.youronlinechoices.com/uk/your-ad-choices/
Please note that this setting will also be deleted if you delete your cookies.
12.2 Google Analytics Remarketing
We have integrated services by Google Remarketing on this website. Google Remarketing is a Google Ads feature that enables a company to display advertisements to internet users who have previously visited the company's website. Integrating Google Remarketing therefore allows a company to create user-based advertisements and consequently to display advertisements of interest to that particular internet user.
Google Remarketing services are operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
The purpose of Google Remarketing is to display advertisements that are relevant to your interests. Google Remarketing allows us to display advertisements that are tailored to the individual needs and interests of internet users through the Google advertising network or on other websites.
Google Remarketing places a cookie on your IT system. Setting cookies enables Google to recognize visitors to our website who subsequently visit websites that are also members of the Google advertising network. Every time you visit a website that has integrated Google Remarketing services, your browser automatically identifies itself to Google. As part of this technical process, Google obtains knowledge of personal data, such as your IP address or browsing behavior, which Google uses, among other things, to display advertisements relevant to your interests.
Cookies are used to store personal information, such as the websites you visit. Each time you visit our website, this personal data, including your IP address, is transferred to Google in the United States of America. This personal data is stored by Google in the United States of America. Google may disclose personal data collected through this technical process to third parties.
As stated above, you can prevent cookies being placed by our website at any time by adjusting your web browsers settings to permanently refuse cookies. Adjusting the browsers settings in this way would also prevent Google from placing a cookie on your IT system. In addition, a cookie already placed by Google Analytics can be deleted at any time through a web browser or other software programs.
You also have the option to object to Google's interest-based advertising. To do this, you must visit www.google.com/settings/ads from each of the web browsers you use and adjust the settings there as desired.
These processing operations only take place if express consent is granted in accordance with Article 6 Paragraph 1(a) GDPR.
Additional information and Google's privacy policy can be found at https://www.google.com/policies/privacy/.
13. Advertising
13.1 Google Ads (formerly AdWords)
Our website uses the functions of Google Ads, which we use to advertise this website in Googles search results as well as on third party websites. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). To this end, Google places a cookie on your devices browser, which automatically uses a pseudonymous cookie ID and facilitates interest-based advertising on the basis of the websites you have visited.
These processing operations only take place if express consent is granted in accordance with Article 6 Paragraph 1(a) GDPR.
No further processing will take place unless you have consented to Google linking your internet and app browsing history to your Google account and using information from your Google account to personalize ads you view online. In this case, if you are logged in to Google during your visit to our website, Google will use your information in conjunction with Google Analytics data to create and define target audience lists for cross-device remarketing. Google will temporarily link your personal data with Google Analytics data in order to form target groups.
You can permanently disable the setting of cookies for ad preferences by downloading and installing the browser plug-in available from the following link: https://www.google.com/settings/ads/onweb/.
Alternatively, you can contact the Digital Advertising Alliance at www.aboutads.info to find out about the setting of cookies and configure your settings. Finally, you can adjust your browsers settings in such a way that you are informed about the use of cookies, and you only permit the acceptance of cookies on an individual basis or in certain cases; alternatively, you may adjust these settings to generally block cookies. Not accepting cookies may limit the functionality of our website.
More information and the privacy policy regarding advertising and Google can be found here: https://www.google.com/policies/technologies/ads/.
13.2 Google Ads with conversion tracking
We have integrated Google Ads on this website. Google Ads is an internet advertising service that allows advertisers to run adverts in both Google and Google advertising network search engine results. Google Ads allows an advertiser to predefine keywords that will display an ad on Google's search engine results only when the search engine retrieves a keyword-related search result. On the Google Network, ads are distributed to relevant websites using an automated algorithm and according to predefined keywords.
Google Ads is operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
The purpose of Google Ads is to promote our website by displaying interest-based advertising on third-party websites and in the search engine results of Google's search engine and by displaying third-party ads on our website.
If you arrive on our website via a Google advert, what is known as a conversion cookie will be stored on your IT system by Google. A conversion cookie expires after 30 days and is not used to identify you. Provided the cookie has not expired, the conversion cookie is used to trace whether certain sub-pages, such as the shopping cart of an online shop system, were accessed on our website. The conversion cookie tells us and Google whether any revenues was generated by a user who arrived on our website via an Ads ad, e.g. if they completed or cancelled a purchase.
The data and information collected through the use of the conversion cookie is used by Google to provide visitor statistics for our website. We then use these visitor statistics to determine the total number of users who have been directed to us through Ads in order to determine the success or failure of each Ads ad and to optimize our Ads for the future. Neither our company nor any other Google Ads advertisers receive any information from Google that could identify you.
Conversion cookies are used to store personal information, such as the websites you visit. Each time someone visits our website, this personal data, including the IP address of the internet connection you are using, is sent to Google in the United States of America. This personal data is stored by Google in the United States of America. Google may disclose personal data collected through this technical process to third parties.
You can prevent cookies being placed by our website at any time by adjusting your web browsers settings to permanently refuse cookies. Adjusting the browsers settings in this way would also prevent Google from placing a conversion cookie on your IT system. In addition, a cookie already placed by Google Ads can be deleted at any time through a web browser or other software programs.
You also have the option to object to Google's interest-based advertising. To do this, you must visit www.google.com/settings/ads from each of the web browsers you use and adjust the settings there as desired.
These processing operations only take place if express consent is granted in accordance with Article 6 Paragraph 1(a) GDPR.
Additional information and Google's privacy policy can be found at https://www.google.com/policies/privacy/.
14. Partner and affiliate programs
14.1 Tapfiliate
We use components of the affiliate program Tapfiliate of Tapfiliate B. V., Rapenburgerstraat 173, 1011 VM Amsterdam, The Netherlands, for the purpose of the needs-based design and continuous optimization of our pages as well as their economic operation.
Tapfiliate sets a cookie on your computer or device whenever you click on an advertisement with a partner link. In this way, we are able to trace where the order came from and in this way correctly bill our partners. Tapfiliate also allows us to create, manage and analyze marketing and referral programs.
Tapfiliate stores and processes the following personal data: first name, last name, contact details, e-mail address, IP address.
These processing operations are carried out exclusively if express consent is given in accordance with Art. 6 Paragraph 1 (a) GDPR.
Further information on data protection at Tapfiliate can be found at https://tapfiliate.com/privacy/privacy-policy/.
15. Plugins and other services
15.1 Google Tag Manager
This website uses Google Tag Manager, a cookie-free domain that does not collect personally identifiable information.
With this tool, "website tags" (i.e. keywords that are integrated into HTML elements) can be implemented and managed via an interface. By using the Google Tag Manager, we can automatically track which button, link or customized image you have actively clicked and then record which content on our website is of particular interest to you.
The tool also triggers other tags that may themselves collect data. Google Tag Manager does not access this data. If you have disabled it at the domain or cookie level, it will remain in place for all tracking tags implemented with Google Tag Manager.
These processing operations only take place if express consent is granted in accordance with Article 6 Paragraph 1(a) GDPR.
15.2 Proven Expert
We have integrated components from Proven Expert to this website. Proven Expert is a service provided by Expert Systems AG, Quedlinburger Straße 1, 10589 Berlin, Germany.
We use Proven Expert to integrate customer reviews on our website. This gives you the opportunity to evaluate services on our website. When you create a review, the plugin collects and stores your email address as well as technical data such as your IP address and information about the web browser you are using in an associated log file. In addition, the plugin of Proven Expert also stores other voluntary information if you provide it.
These processing operations only take place if express consent is granted in accordance with Article 6 Paragraph 1(a) GDPR.
Expert Systems AGs current privacy policy can be found at https://www.provenexpert.com/de-de/datenschutzbestimmungen/.
15.3 Vimeo (videos)
Our website has integrated plugins provided by video portal Vimeo, which is operated by Vimeo, LLC, 555 West 18th Street, New York, New York 10011, USA. When you visit a page of our website that contains a social plugin, your browser makes a direct connection to the Vimeo servers. The content of the plugin is transferred from Vimeo directly to your browser, which then embeds it into the website. Through the integrated plugin, Vimeo receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Vimeo account or are not currently logged in to Vimeo. This information (including your IP address) is transmitted by your browser directly to a Vimeo server in the US and stored there.
If you are logged into Vimeo, Vimeo can link your visit to our website directly to your Vimeo account. If you interact with the plugins (e.g. by clicking the start button on a video), this information is also transmitted directly to a Vimeo server and stored there.
If you do not want Vimeo to associate any data collected via our website with your Vimeo account, you should log out of Vimeo before you visit our website.
Please see Vimeo's privacy policies for the purpose and scope of data collection and the further processing and use of data by Vimeo, as well as your rights and settings options for protecting your privacy: https://vimeo.com/privacy.
The Google Analytics tracking tool is automatically integrated into videos from Vimeo that are integrated on our website. This is Vimeo's own tracking, to which we have no access and over which we have no control. For tracking, Google Analytics uses "cookies", text files that are stored on your computer to help analyze your use of the website. The information generated by cookies about your use of this website is usually transferred to a Google server in the US and stored there.
These processing operations only take place if express consent is granted in accordance with Article 6 Paragraph 1(a) GDPR.
15.4 YouTube (videos)
We have integrated YouTube components on this website. YouTube is an online video portal that allows video publishers to freely place video clips and allows other to view, rate and comment on videos free of charge. YouTube allows the publication of all types of videos. Both full film and television broadcasts as well as music videos, trailers and user-generated videos are available via the online portal.
YouTube is operated by YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. YouTube, LLC is a subsidiary of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
Each time a visitor opens an individual page of the website run by us and on which a YouTube component (YouTube video) is integrated, the YouTube component in question will trigger the browser on your IT system to download a representation of the corresponding YouTube component from YouTube. Additional information on YouTube can be found at https://www.youtube.com/yt/about/. As part of this technical process, YouTube and Google will receive information about the specific sub-page of our website you visit.
If the data subject is logged onto YouTube at the same time as they visit our website, YouTube identifies the specific sub-page of our website your visit when a sub-page containing a YouTube video is accessed. This information is collected through YouTube and Google and assigned to your YouTube account.
Through the YouTube component, YouTube and Google receive information that you have visited our website whenever you are logged in to YouTube at the same time as accessing our website, regardless of whether you click on a YouTube video or not. If you do not want this information transferred to YouTube and Google, you can prevent this by logging out of your YouTube account before visiting our website.
These processing operations only take place if express consent is granted in accordance with Article 6 Paragraph 1(a) GDPR.
YouTube's privacy policy, available at https://www.google.com/intl/gb/policies/privacy/, provides information on the collection, processing and use of personal data by YouTube and Google.
15.5 Appointment booking with Acuity Scheduling
Our website uses the online appointment booking software Acuity Scheduling to provide you with online appointment booking.
The provider of this technology is Squarespace Ireland Ltd., Le Pole House, Ship Street Great, Dublin 8, Ireland (hereinafter referred to as "Acuity ").
When you open the booking tool, your IP address and the time of the call are recorded and stored by Acuity as part of the technical login. This processing operation is carried out exclusively on the basis of your voluntary and express consent in accordance with Art. 6 para. 1 lit. a GDPR, which you give when you call up the booking tool. You can revoke this consent for the future at any time by leaving the booking tool. If you do not wish to give your consent, it is unfortunately not possible to use the booking tool.
For more information about the provider of the booking tool, please visit https://support.squarespace.com/hc/de/articles/360000851908.
When you complete a booking, further personal data will be collected from you, transmitted to us and then processed by us. These are, for example, your name, your e-mail address, your telephone number and your message, which you enter yourself when booking your appointment and send it to us. The processing of this data by us is based on the legal basis of Art. 6 para. 1 lit. b for the fulfillment of a contract or for the implementation of pre-contractual measures.
15.6 WhatsApp
If you register for this service via our website, your mobile number will be collected and processed by our technical service provider MessengerPeople. The provider of this technology is MessengerPeople GmbH, Seidlstraße 8, 80335 Munich (hereinafter referred to as "MessengerPeople").
MessengerPeople will use this data exclusively to operate the messenger service, to send our contributions, to receive your contributions and will not evaluate this data. MessengerPeople GmbH is an independent German serviceprovider and is not part of the WhatsApp Group. Details are described in MessengerPeoples privacy policy under https://www.messengerpeople.com/privacy/ .
Your data is generally processed in Germany. Other users can´t see your phone number.
16. Your rights as a data subject
16.1 Right to confirmation
You have the right to request confirmation from us as to whether personal data relating to you will be processed.
16.2 Right to information (Article 15 GDPR)
You have the right to obtain information about the personal data stored about you at any time, free of charge, as well as the right to access a copy of such data from us, in accordance with the statutory provisions.
16.3 Right to rectification (Article 16 GDPR)
You have the right to request the immediate rectification of incorrect personal data relating to yourself. Furthermore, the data subject has the right to request the completion of incomplete personal data, taking into account the purposes of the processing.
16.4 Erasure (Article 17 GDPR)
You have the right to demand that we erase the personal data relating to you be deleted without delay, provided that one of the reasons provided by law applies and if processing or further storage is not required.
16.5 Restriction to processing (Article 18 GDPR)
You have the right to request that we restrict the processing of your data if one of the legal requirements is met.
16.6 Data transferability (Article 20 GDPR)
You have the right obtain personal data relating to you that you provided us in a structured, commonly used and machine-readable format. You also have the right to transfer this data to another controller without hindrance by us, to whom the personal data was provided, provided that the processing is based on the consent pursuant to Article 6 Paragraph 1(a) GDPR or Article 9 Paragraph 2(a) GDPR or on a contract pursuant to Article 6 Paragraph 1(b) GDPR, and the data are processed using automated procedures, unless processing is necessary to complete a task, is in the public interest or is carried out in the exercise of an official authority assigned to us.
Furthermore, when exercising your right to data transferability pursuant to Article 20 Paragraph 1 GDPR, you have the right to have personal data transferred directly from one controller to another, provided this is technically feasible and does not impede the rights and freedoms of other persons.
16.7 Objection (Article 21 GDPR)
You have the right to lodge an objection to the processing of personal data relating to you for reasons relating to your particular situation where this is done on the basis of Article 6 Paragraph 1(e) (data processing in the public interest) or (f) (data processing on the basis of the weighing of legitimate interests) GDPR.
This also applies to profiling based on these provisions pursuant to Article 4 Number 4 GDPR.
Should you lodge an objection, we will no longer process your personal data unless we can demonstrate compelling and legitimate reasons for such processing that outweigh your interests, rights and freedoms, or where processing serves the assertion, exercise or defense of legal claims.
In individual cases, we process your personal data for direct marketing purposes. You have the right to object at any time to the processing of personal data for the purpose of such advertising. This also applies to profiling where this is connected to this kind of direct marketing. Should you object to the processing of your data for direct marketing purposes, we will no longer process your personal data for this purpose.
In addition, you have the right to object to our processing of your personal data for scientific or historical research purposes or for statistical purposes pursuant to Article 89 Paragraph 1 GDPR for reasons arising from your particular situation, unless such processing is necessary for the performance of a task in the public interest.
You are free to exercise your right to lodge an objection in relation to the use of information society services, Directive 2002/58/EC notwithstanding, by means of automated procedures using technical specifications.
16.8 Revocation of consent regarding data protection
You have the right to revoke any consent to the processing of personal data at any time with future effect.
16.9 Lodging a complaint with a supervisory authority
You have the right to complain to a supervisory authority responsible for data protection about our processing of personal data.
17. Routine storage, erasure and blocking of personal data
We process and store your personal data only for the period of time necessary to meet the storage purpose or as required by the legal provisions to which our company is subject.
If the storage purpose no longer applies or if a required retention period expires, personal data will be routinely blocked or erased in accordance with the statutory provisions.
18. Duration of storage of personal data
The criterion for the duration of the retention of personal data is the respective legal retention period. Once this period expires, the data in question will be routinely erased, provided it is no longer required for the fulfilment or initiation of the contract.
19. Version and amendments to the Privacy Notice
This Privacy Notice is currently valid and was last updated on May 2023.
It may be necessary for us to amend this Privacy Notice in the process of further developing our website and the services we offer through our website or due to changes in legal or regulatory requirements. You can view and print our current Privacy Notice on the website at any time by visiting https://www.klforexpats.com/privacy-policy/.
This privacy statement has been prepared with the assistance of the privacy software basucon MANAGER.